How To Create A Support Ticket

There are three ways to create a support ticket in Field Eagle. By email, submitting a request on the Knowledge Center, or by the chat window in the Knowledge Center

By Email

Send an email with information about the issue to: [e-mail].

Please include as much detail as possible. Indicate if the issue is on the Company Portal or Tablet, the OS of the tablet, and, if possible, screenshots.

In the Knowledge Center

Access to the knowledge is available from the Company Portal Application or directly to the URL: https://fieldeaglesupport.zendesk.com/.

From the Field Eagle Company Portal

From the top right corner of the screen, click on “Knowledge Center.”

In the Knowledge Center, a support ticket can be created by initiating a Chat or clicking “Submit a Request.”

If “Submit a Request” is selected, fill out the form with as much detail as possible. You will receive an email with your Ticket Number.